Merino Star™ | Alessandro Veneti Merino Jumper

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
• Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
• PayPal: Prefer using PayPal? We've got you covered — it's fast, secure, and easy to use.
• Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase.

For any press enquiries, please contact us at Support@lonevio.com

At Lonevio, customer satisfaction comes first. That’s why we keep you updated every step of the way and partner with Post and FedEx for fast, reliable delivery across the UK. Enjoy free shipping on all orders.