Billing Terms & Conditions

1. Payment Methods

At Lonevio, we strive to provide a secure and efficient checkout experience for our customers in the United Kingdom. We currently accept the following forms of payment:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Apple Pay and Google Pay (where available).

All transactions are processed in GBP (£). Please ensure your billing information matches the information on file with your financial institution to avoid processing delays.

2. Payment Authorization and Charges

Your payment method will be charged in full at the moment your order is successfully placed. By completing a purchase, you authorize Lonevio to charge the total order amount, including any applicable taxes, to your selected payment method.

Once payment is confirmed, your order will enter our processing phase, which typically takes 1-3 business days before shipment.

3. Shipping Costs and Taxes

We are pleased to offer Free Shipping on all orders delivered within the United Kingdom. There are no hidden handling fees or additional shipping charges applied at checkout. All prices displayed on our website are inclusive of applicable VAT and taxes.

4. Secure Payment Processing

To protect your personal information, Lonevio utilizes industry-standard SSL (Secure Sockets Layer) encryption technology. This ensures that your sensitive data, such as credit card numbers and personal details, are encrypted and protected during transmission. We do not store your full credit card information on our servers.

5. Billing Disputes and Chargebacks

If you notice any discrepancies or unauthorized charges on your statement related to a purchase from Lonevio, please contact us immediately at support@lonevio.com or call +44 7481 715879.

We encourage customers to reach out to our support team to resolve any billing issues before contacting their bank to initiate a chargeback. We are committed to resolving all disputes fairly and efficiently. In the event of an unjustified chargeback, we reserve the right to dispute the claim and potentially suspend the associated account from future purchases.

6. Order Cancellations and Refunds

If you need to cancel an order, please contact us within 24 hours of placement. Once an order has been processed (within the 1-3 business day window), it cannot be canceled.

In such cases, you may return the item in accordance with our 30-day refund policy once it has been delivered. Please note that shipping times for the United Kingdom are estimated at 6-12 business days.

7. Contact Information

If you have any questions regarding our billing terms or require assistance with a payment, please contact our billing department:

  • Support Email: support@lonevio.com
  • Phone: +44 7481 715879
  • Physical Address: 41A Amberley Road, London, England, N13 4BH