Cancellation Policy
Order Cancellation Policy
At Lonevio, we strive to process and ship your clothing orders as quickly as possible to ensure you receive your items within our 6-12 business day delivery window. Because we begin processing orders shortly after they are placed, there is a limited timeframe in which a cancellation can be made.
1. Cancellation Timeframe
You may request a cancellation within 12 hours of placing your order. Since our standard processing time is 1-3 business days, any request made after this initial 12-hour window may not be guaranteed, as the order may have already entered the fulfillment phase.
2. How to Request a Cancellation
To cancel your order, please contact our customer support team immediately with your Order Number and the reason for cancellation:
- Email: support@lonevio.com
- Phone: +44 7481 715879
3. Orders Already Processed or Shipped
If your order has already been processed or handed over to our shipping partners for delivery within the United Kingdom, we are unable to cancel the shipment.
In this event, you may still return the items once they arrive. Please refer to our 30-day Refund Policy to initiate a return after you have received your package. Please note that shipping costs for returns may apply if the order was already dispatched.
4. Refund Process for Cancellations
If your cancellation request is successful and confirmed by our team:
- A full refund will be issued to your original payment method.
- You will receive a confirmation email once the refund has been processed.
- Please allow 3-5 business days for the funds to reflect in your account, depending on your financial institution.
5. Contact Information
For any questions regarding your order status or our cancellation procedures, please reach out to us at:
Address: 41A Amberley Road, London, England, N13 4BH
Email: support@lonevio.com
Phone: +44 7481 715879